Crew Resource Management (CRM)

Human error is inevitable (Helmreich, 1996), it is a natural limitation of human performance and CRM training is based around this fact; CRM provides a set of countermeasures against the negative impact of human factors (or error). Human error can lead to breakdown in communication, decision making and /or loss of situational awareness.

The main purpose of this course is to increase safety and efficiency in the high-risk industries (whether on the flight deck, nuclear power industry or in operating theatre). CRM offers a number of tools that any organization can use to manage error. How? Simply stated to achieve a reduction in human error by better use of resources; team training in communication, decision making, situational awareness, coping with fatigue etc., further it offers high degree of standardization in formalized recurrent training.

Crew Resource Management training develops social, interpersonal, and cognitive (Non-Technical) skills that are used together with technical skills to achieve:


Upon completion of this course delegates will be able to:


Course content: