Behavioural markers provide a framework; it is a validated measurement tool for non-technical skills allowing observers to access these skills in a real life situation. They provide structure and feedback about performance that allows the effectiveness of training to be assessed.
Behavioural markers are ‘observable, non‐technical behaviours that contribute to superior or substandard performance within a work environment’. Derived from empirical data, they are usually developed into structured skill taxonomies and combined with a rating scale to allow the skills, which are demonstrated through behaviour, to be assessed by trained, calibrated raters (Fletcher et al, 2003).
Non-technical skills are essential in safety critical industries and Behavioural Markers provide the tools to access Non-technical skills in a very orderly and standardized way.
Having completed the course, participants will be able to: